My father, Lenny Hirschfeld, ran a clothing store which, by the way, has been in operation for over 100 years.
He could tolerate a customer buying a necktie from him that did match a suit, or he’d let it slide if you didn’t buy a new belt even though your mid-section had grown past it.
But for him, putting shoes on a person that didn’t fit was a step too far.
He would say: “If your shoes don’t fit, your feet will hurt. And if your feet hurt, then your mood will change. And who knows how you’ll treat people if your mood has changed.”
So if you sold shoes at Hirschfeld’s, you learned to fit them properly.
That was a standard. And in the eyes of my dad, doing the job right reduced down board consequences, such as customers who are grumpy because they have sore feet.
What is a standard in your work, which if it’s violated can have consequences beyond your actions?
I’d bet there’s a number of them.
If you’re looking for a job, think through times when you acted in a way that reduced or eliminated those down-board consequences. Prospective employers will be impressed by someone who has thought about those things, as that can be a differentiator in a competitive market.
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Mark Hirschfeld 
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