This, This Is An Engaged Workforce!

6 Aug

One term that is tossed about in our world of employee engagement is “discretionary effort”, the notion that a more engaged employee will choose to take on extra duties or go the extra mile. I’ve often thought of it as “work employees choose to do even when nobody is looking”.

If this term seems unclear to you, take seven minutes from you day to watch the following video from Southwest Airlines. This IS discretionary effort! Importantly, the “link” between a more engaged workforce and more loyal customers is crystal clear– why can’t more folks see this?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: