Want Lose Millions In Minutes? Disengaged Employees Will Do That

According to a study posted at DestinationCRM.com disengaged employees are a growing problem in the financial services industry, one that cost a company dearly:

The problem created by disengaged employees is that it affects how they perform their tasks. This goes from the customer-facing agents dealing with consumers to the fund managers and traders. “For fund managers, lack of employee engagement may not necessarily mean losing a customer, but rather $4 million in five minutes,” says Aaron Horenstein, research analyst at ORC Guideline. “To have those employees disengaged or not fully engaged would have a tremendous impact on the industry.”

As the saying goes, now we’re talking about real money. The ROI is quite clear- disengagement can cost an employer dearly– leaders have to stop giving this lip service and start managing to engage.

Tags: Economic Crisis, Economy, Employee Engagement, Employee Satisfaction, Recession