Disability doesn’t mean inability—“driving” customer satisfaction with the right employee.

16 Dec

A car dealership hired an individual on the autism spectrum. He had a driver’s license, which allowed him to be hired for a job as a car detailer.

In the case of this gentleman, he was fussy, even perfectionistic, in his approach to his work. He made sure that each car he cleaned and detailed met his exacting standards.

Customers loved his work.

In fact, customers would call ahead and request he detail their car and would even wait until he was available.

He was that good.

He did have some challenges when it came to social interactions, but the dealership was happy to work with him so that he could be in a job he enjoyed and was valued by customers.

Instead of looking at what a person doesn’t do, perhaps we can turn our attention to what a person can do, where they have skills and abilities that can be of value.

Because the car dealership was willing to look for abilities they employed a person who, to turn a phrase, “drove” customer satisfaction.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: